SHIPPING POLICY
Shipping for Live animals:
Shipping is done through FedEx via Reptiles2you.com. shipping is free, anywhere within the lower 48 states.
For international buyers, we ship through DDI (Dutch Dragon Imports). The buyer is responsible for all shipping fees, which are: shipping from The Peculiar Dragon, to DDI’s facility in the United States, and whatever the calculated import fee is from DDI, to the buyer.
Live animals are shipped priority overnight, and are guaranteed by most shipping companies to arrive before 10:30am (unless in a rural area). However, some areas have later guaranteed arrival times. Delays past these arrival times are rare, but possible. Once shipment is booked, tracking information will be promptly provided to the buyer. Shipping is done Monday-Wednesday, so that potential delays are less likely to run into the weekend. An adult must be present to sign for the package on the first delivery attempt, otherwise the live arrival guarantee is void. In the event that no one is home to accept the package, and the package is left at the front door or is brought back to the Hub pick up, the live arrival guarantee will be void.
In some cases, packages may be held at a hub, rather than being delivered to a home or office.
Buyers must request this service in advance.
Not all hubs will accept live animal packages, The Peculiar Dragon will check with the approved hub list provided by Reptiles2You and the buyer will be able to select desired hub location from the list. Hubs may change their live animal policies at any time, The Peculiar Dragon will not send any packages to a hub, until we have confirmed that they accept live animal packages. Please keep in mind arrival to a hub is often much earlier than arrival to home or office. Packages sent to be held at a hub, must be picked up within 1 hour of arrival at the hub. Failure to pick up the package within one hour of arrival will void the live arrival guarantee.
Delivery/Pickup:
We can personally deliver animals within a 30-50 mile radius or arrange a mid-way meeting point.
Pickup in White Plains, NY, is also possible.
Guarantees
**COVID UPDATE 5/11/2021**
We are shipping all geckos to FedEx hubs.
If you insist on having your gecko shipped to your house during this time, our live arrival guarantee is voided.
Live Arrival:
Animals are guaranteed to arrive alive, healthy and exactly as we have described them. If there are any problems with your purchase, including but not limited to death on arrival, we must be notified within 2 hours of the animals arrival. Photographic/video proof of complaint must be provided before a store credit or replacement animal is given.
Cash Refunds Will Not Be Issued.
Geckos will sometimes drop their tails due to stress. This does not affect the health or breeding ability of the gecko, therefore no compensation will be offered in the case of a tail loss during shipment.